Roy K., of Alaska, says he HAD to call Jockey to express his appreciation for the “amazing” customer service he received in January.

“Sorry it took so long, but we’re finally thawing out here and just now getting out of our homes again,” he joked.

It was snow that occasioned the Legendary Service he received from Jockey personal shopper Donna G. “I was telling her about the snow, we were just buried,” he recalls. “I wondered how, or if, we’d ever get out of our house. I told Donna to visit us and bring a shovel.”

Unfortunately, Donna couldn’t make it. BUT, she sent a shipment of coffee and hot chocolate to help Roy and his family make it through winter.

“The card she sent was just lovely,” he adds. “I don’t talk about my underwear with people, but now I talk about Jockey. How could I not?” We’ll be wishing you sunshine and warmth, Roy!

We’d love to hear from you: Have you ever received customer service that left a long lasting impression?

As kids, we all had career aspirations like doctors, professional athletes, police officers, teachers and so on. But, where was the kid screaming, “I want to be an underwear architect!” Perhaps it’s a special breed; after all, many of us aren’t comfortable discussing our undies or talking to people about theirs.

One of the most interesting things about working with underwear is the conversations. We’ll be honest, it’s not uncommon to talk H-flies, waistbands and wedgies over lunch. As result, that work/life filter gets tricky.

We sat down with Yildiz W., senior director of product development at Jockey for some real insight into that work/life filter of an underwear architect. Due to the nature of her job, Yildiz shares, “We’re always trying to innovate and offer our customers unmatched features and fit in underwear. Sometimes, that means picking the brains of friends and family members about what they like/dislike in a pair of underwear. After all, they’re no different than our customers.”

Want an example of that conversation? At a recent dinner party, Yildiz says she managed to turn the topic to underwear in attempt to research how her male friends used the fly on their underwear. There’s that work/life filter we mentioned. Anyway, Yildiz discovered four of her five friends actually used their fly. For us underwear folks, that’s almost like winning the lottery.

Aside from less than normal conversation habits, Yildiz shared when meeting new people and mentioning she works at Jockey, underwear waistbands start flying out. She jokingly admits, “I’m not sure whether to laugh or immediately change the topic.”

Well, now it’s uncomfortably obvious that working with underwear seriously impacts our social lives. But, we have a really good reason — we’re trying to make the best undies in the world, and sometimes that means asking friends about theirs.

So, it’s only appropriate we hear from you: What’s your favorite underwear style?

Ok. We’ll admit. The recyclable undies we were flaunting around on April 1 aren’t real. Total bummer, we know. In case you missed it, we created a fake collection of men’s and women’s disposable undies known as the Jockey Brief Brief. Crafted with a sophisticated, yet sleek design, our Brief Brief was manufactured from 100% recycled paper to offer the ultimate on-the-go convenience – you could toss them in the garbage when you were finished. We hope everyone enjoyed the video and laughed as much as we did.

Here are some outtakes from the making of our April Fool’s Day Jockey Brief Brief video.