Ellen B., of Baton Rouge, felt so at ease with personal shopper Donna Greeno that she mentioned how apprehensive she was feeling about her husband’s upcoming hernia surgery.
“And then Donna told me that her husband had experienced the same kind of surgery,” Ellen recalls. “She really set my mind at ease about the recovery process, and by the time my order was placed, I felt so much better.”
But Ellen was absolutely shocked a few days later when she received a special basket of lotions, coffee and tea from Donna. “It goes beyond customer service,” Ellen says. “I don’t know what to call it. But I tell all my friends about it.”
Justin P., of Gardendale, AL, is a big Tim Tebow fan. He loved the shirts he saw on the mannequins in the department stores, each emblazoned with “Tim’s Shirt Is Cooler Than Yours.” Unfortunately, the stores had none to distribute.
Justin decided to email Jockey. Not really expecting to get a t-shirt, or even a response, he had to at least try. He was going to Tim’s Foundation Benefit golf tournament, and desperately wanted to go wearing one of those shirts.
He was stunned when he got an email back from Tammy C. alerting him that his shirt was on the way. Once only a Tim Tebow fan, Justin is now a big Jockey fan as well!
While shopping at Belks, Patrick R. of St. Vilonia, Ariz., saw a mannequin wearing a Jockey staycool v-neck t-shirt emblazoned with the words, “TIM’S SHIRT IS COOLER THAN YOURS.” Immediately thinking of his friend also named Tim, he tried removing the shirt from the mannequin. The arms fell off. And then security showed up, gently explaining that the shirt wasn’t for sale.
Then he called Jockey, and talked with personal shopper Kate S. who wouldn’t take “No” for an answer. There had to be a way to get one of those shirts for Patrick. And finally, she got one and sent it to Patrick.
Not only did she create an absolute Jockey fanatic, she steered him away from a life of “crime” at Belks!