Tag Archives: Jockey customer service

LEGENDARY SERVICE … That Brightened Her Day

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Donna G., of Virginia, was in a position she thought she’d never be in — selling her late mother’s home and her own home in a housing market that’s not the best she’s ever seen. For a little convenience during a stressful time, she called Jockey to order the exact products she wanted.

What she didn’t expect was a second package from Jockey containing bath beads and a comfy new robe.

“It was so hard losing mom,” she says, “I was so stressed out. I told that nice lady Paula [Jockey Consumer Care representative] all about it and she really seemed to feel for me. But, I never expected a spa kit. Thank you so much for brightening my life during a tough time.”

Have you experienced a random act of kindness that really made your day? If so, leave it in a comment below.

LEGENDARY SERVICE … That Goes Right To The Heart

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Joanne S., of California, had a rough day; her beloved dog was diagnosed with cancer.

“I was just devastated,” she recalls. “And then I got a courtesy call from (Jockey) customer service thanking me for my order, and somehow that young lady (Jockey Customer Care representative Melinda) sounded so caring, I just spilled my guts.”

While Melinda’s kind tone impressed her, Joanne couldn’t believe her eyes when she got a sympathy card in the mail from Melinda and all the folks at Jockey. “It may seem like a small gesture, but it’s not. It’s the heart. I can tell you that I didn’t get a card from anybody but Jockey. It meant a lot to me to know that someone cares, really cares. How do you put a price on that?”

Have you experienced a random act of kindness that really made your day? If so, leave it in a comment below.

LEGENDARY SERVICE … That’s Red, White and Blue

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“He’ll be home for Christmas.” That’s what Diane F., of Nebraska, shared when she called Jockey personal shopper Sandy.

Diane’s son was coming home from Afghanistan and a lot of his clothes weren’t coming with him.  So, she called Jockey to buy him a new “under-wardrobe” of all his Jockey favorites.

After the order was placed, Sandy and the entire Consumer Care team sent Diane’s son a range of red, white and blue underwear along with a special card expressing appreciation for his military service.

“I thought it was just wonderful and amazing. It shows that you’re more than great underwear, you’re great people,” said Diane.

Have you experienced a random act of kindness that really made your day? If so, leave it in a comment below.

LEGENDARY SERVICE … That’s A Show Stopper

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When Toni C. of California celebrated her 50th wedding anniversary, she received an unexpected gift that stole the show.

“Everybody kept asking, who sent the beautiful flowers? I kept telling them this nice lady Vivian that I talked to at Jockey when I ordered underwear. I mentioned my anniversary while on the phone and the next thing I know, a lovely floral arrangement appeared at my door. Now-a-days, companies have to stand for something, and Jockey sure seems to do that. Anyway, thank you so much!” said Toni.

Have you experienced a random act of kindness that really made your day? If so, leave it in a comment below.

LEGENDARY SERVICE: For A Real Loser

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One of the best things about losing weight is new wardrobe shopping. In many ways, it’s the start of a “new you.” Not long ago, we had a real loser call into our customer care center. His name was Jim F. and he lived in Texas – boy was he a loser.

When Jim’s Jockey.com order arrived at his house, he noticed his order was missing styles. Concerned, Jim called Jockey and talked with Personal Shopper Denise to report the mistake. Without question, Denise ordered his replacement merchandise. Bubbling over with excitement, Jim shared he had lost 153 POUNDS!

In celebration of his weight loss, Jim was ordering new underwear to fit his new size. Not satisfied just yet, he was on a mission to lose even more weight. 

To show our excitement for Jim and let him know everyone at Jockey supports him in more ways than one, Denise sent Jim a basket of fruit with a thoughtful little note: “Congratulations on your recent loss! You’re such an inspiration! We look forward to hearing back from you.”

Have you experienced a random act of kindness that really made your day? If so, leave it in a comment below.

LEGENDARY SERVICE … Father Knows Best

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For most of us, we’re first exposed to brands and products through our parents. If dad wore Jockey underpants, there’s a good chance his son’s first pair of underwear would be Jockey.

During a recent call to Jockey personal shopper Paula, William T. of Tennessee shared Jockey underwear was a tradition passed from father to son in his family. He couldn’t help but mention his dad, who recently passed away and started “the whole Jockey thing” for him.

Shortly after her call with William, Paula sent a special condolence card sharing she understands how it feels. Impressed and grateful, William couldn’t help but say, “Dad was right about Jockey.”

Have you experienced a random act of kindness that really made your day? If so, leave it in a comment below.