LEGENDARY SERVICE: For A Real Loser


One of the best things about losing weight is new wardrobe shopping. In many ways, it’s the start of a “new you.” Not long ago, we had a real loser call into our customer care center. His name was Jim F. and he lived in Texas – boy was he a loser.

When Jim’s Jockey.com order arrived at his house, he noticed his order was missing styles. Concerned, Jim called Jockey and talked with Personal Shopper Denise to report the mistake. Without question, Denise ordered his replacement merchandise. Bubbling over with excitement, Jim shared he had lost 153 POUNDS!

In celebration of his weight loss, Jim was ordering new underwear to fit his new size. Not satisfied just yet, he was on a mission to lose even more weight. 

To show our excitement for Jim and let him know everyone at Jockey supports him in more ways than one, Denise sent Jim a basket of fruit with a thoughtful little note: “Congratulations on your recent loss! You’re such an inspiration! We look forward to hearing back from you.”

Have you experienced a random act of kindness that really made your day? If so, leave it in a comment below.

LEGENDARY SERVICE … Father Knows Best

For most of us, we’re first exposed to brands and products through our parents. If dad wore Jockey underpants, there’s a good chance his son’s first pair of underwear would be Jockey.

During a recent call to Jockey personal shopper Paula, William T. of Tennessee shared Jockey underwear was a tradition passed from father to son in his family. He couldn’t help but mention his dad, who recently passed away and started “the whole Jockey thing” for him.

Shortly after her call with William, Paula sent a special condolence card sharing she understands how it feels. Impressed and grateful, William couldn’t help but say, “Dad was right about Jockey.”

Have you experienced a random act of kindness that really made your day? If so, leave it in a comment below.

LEGENDARY SERVICE … that leaves people speechless

Nadine H., of Colorado, made a quick call to Jockey to get some hosiery that she needed expedited for her mother-in-law’s funeral. She was stunned when she found a floral arrangement at the funeral from her friends at Jockey.

“Everybody kept asking who my mother-in-law knew from Jockey, and when I explained customer service sent it, most people were just speechless, kind of, you know, “WOW,” explains Nadine. “You made quite an impact, not just for Jockey but humanity. I wonder how many people told other people who told other people.”

Have you experienced a random act of kindness that really made your day? If so, leave it in a comment below.

LEGENDARY SERVICE … that’s just right

“It’s amazing how hard it can be to buy something simply because there is no service,” says Evelyn E., of Michigan. After suffering from a medical condition, Evelyn shares, “It’s not easy finding clothes that fit right.”

Jockey personal shopper Debbie was very, very helpful, but I didn’t know what to buy,” recalls Evelyn. “The Jockey guarantee is nice, but I just didn’t want the chore of having to return something because for me, it’s a chore, a very big one.”

Understanding Evelyn’s unique situation, Debbie sent her some samples to try, along with a personalized card, expressing her appreciation and concern.

“I found the one that’s just right. I could never have done it without somebody who cares and goes the extra mile for the customer.”

Have you experienced a random act of kindness that really made your day? If so, leave it in a comment below.

Legendary Service … that “has your back”


Leota G. of Shelton, WA, has had customer service experiences that made her want to cry. But, not this time.

While placing her order on Jockey.com with personal shopper Laura F., Leota mentioned her upcoming back surgery. She had no idea what Laura had in store for her. Days later, Leota received a wonderfully comfy Jockey robe and a special “Get Well” card from Laura.

“When I opened the package, I just cried,” Leota shared. “I have never known a company to do anything like this. You can bet I will tell everyone about it. I have already told my family. Thank you so much for being so kind!”

Share: Have you experienced a random act of kindness that really made your day?

LEGENDARY SERVICE … that makes a big impression


Beth L., of Connecticut, couldn’t believe her eyes when she opened her mailbox. Inside, there was a hand-written envelope. “Hmm …” she wondered, “Was it a clever mailing by a charity or marketer trying to lure her to open it?”

Nope. It was a greeting card. A real, hand-written greeting card wishing her a speedy recovery from Paula S., a Jockey personal shopper.

“I mentioned to her that I was going through chemo, and I guess she cared,” says Beth. “That really stands out these days, such a simple thing, but it makes a big impression.”

Like the saying goes, “It’s the little things in life that matter most.” We’d love to hear, have you experienced a random act of kindness that really made your day?

LEGENDARY SERVICE … like nothing “anywhere in the world”

Patricia H. of Tennesse, just had to call to speak to a Jockey supervisor. “I want to compliment your customer service representative, Paula. When I placed my order, I mentioned that my husband was having some medical issues, and Paula sent him the nicest card and a set of pajamas. In fact, he’s wearing them right now! It really meant a lot to him, and I’m really proud that we’ve been Jockey customers for all these years. I don’t think there’s another company like Jockey anywhere in the world!”

We’re so glad to have you as a Jockey customer, Patricia!

Legendary Service… that’s “totally awesome”

Norman S. of North Carolina has grandkids who think Jockey® is totally awesome.  That’s because their “Gramps” told them how personal shopper Donna Greeno sent him a special card for his 55th wedding anniversary.  “I was just phoning in my order, and mentioned my anniversary was coming up.  I never expected anything like this.  I’m mighty impressed” said Norma.  “What a special place Jockey® must be.”

Legendary Service: It’s the best medicine

Phyllis of Oregon recently made a purchase from Jockey.com®.  Unfortunately, because of her advancing condition, Parkinsons Disease, she had to return some of the product as it was too hard to put on.  When personal shopper, Christa Richards heard this, she sent Phyllis a comfy Jockey® robe with a special card letting her know that everyone at Jockey® was thinking about her.  Phyllis was so touched that she called in and said, “The World could take a lesson from Jockey.”