William K. of Kalamazoo, Michigan called our personal shoppers because he was having a hard time reading his Jockey® catalog.  When Tammy Crane answered, she had such a “kind voice” that William didn’t mind sharing his story.  While trying to break up a fight, he suffered head injuries that left him with permanat visual impairments, he is unable to even drive a car.  Therefore, reading our catalog was difficult.

After placing William’s order, Tammy sent him a bottle of Vera Wang Fragrance for men, a special pleasure that his injury can’t steal from him.  And, in a card, she included a large-print note assuring him that all of his friends at Jockey® are rooting for him, a man who, despite what the eye charts say, still has better “vision” than so many.


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