Legendary Service: It’s Almost Like Reading Minds

April 29, 2010 | Tags: , | Categories: customer service

Personal shopper, Alice Smith, was finalizing an order for Ginnie W. of Chapel Hill, N.C. when Ginnie mentioned how she had been struck by a drunk driver, and could be laid up for quite a while yet. After completing the call, Alice looked up Ginnie’s order history and found that, although Ginnie had ordered a lot of Jockey® underwear (usually in shades of blue), she had never tried Jockey® sleepwear.

To provide her with some extra comfort during her recuperation, Alice sent Ginnie some comfy sleepwear in what turned out to be Ginnie’s favorite color: blue!

Ginnie can’t believe what great customer service Jockey® offers (to her it seemed like Alice could read her mind), going to the extend of figuring out her favorite color!

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