Category Archives: Customer Service

Make a Difference

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Shop at Jockey this November to make a difference in the life of an adoptive family. When it comes to comfort, Jockey knows best.  And, when it comes to family, we are a company who puts family first. This November, in support of Jockey Being Family – our commitment to adoptive families across North America – Jockey is celebrating National Adoption Month by getting the word out and raising funds to provide a little extra comfort to adoptive families.

To show our commitment, Jockey is donating 1% of all our catalog and online sales along with accepting $1 donations in Jockey outlet stores, all which funds critical support for children and families after an adoption. By shopping at Jockey this November, you can help us make a difference in the life of a family.

We are excited to be a part of this month-long celebration, but our commitment is year-round. Since the launch of the program in 2005, we have:

  • Contributed $3 million to the issue
  • Inspired hundreds of Jockey employees to volunteer more than 6,000 hours to the cause
  • Reached more than 275,000 families across North America
  • Delivered 7,000 backpacks through the Home to Stay® Program to newly adoptive families
  • Engaged 1,600 issue champions via the North American Council on Adoptable Children Community Champions Network, parents and professionals who provide support to adoptive families

 

How can you get involved?
Shop www.Jockey.com and Jockey outlet stores this November.

Please join us and help make a difference.

LEGENDARY SERVICE: For A Real Loser

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One of the best things about losing weight is new wardrobe shopping. In many ways, it’s the start of a “new you.” Not long ago, we had a real loser call into our customer care center. His name was Jim F. and he lived in Texas – boy was he a loser.

When Jim’s Jockey.com order arrived at his house, he noticed his order was missing styles. Concerned, Jim called Jockey and talked with Personal Shopper Denise to report the mistake. Without question, Denise ordered his replacement merchandise. Bubbling over with excitement, Jim shared he had lost 153 POUNDS!

In celebration of his weight loss, Jim was ordering new underwear to fit his new size. Not satisfied just yet, he was on a mission to lose even more weight. 

To show our excitement for Jim and let him know everyone at Jockey supports him in more ways than one, Denise sent Jim a basket of fruit with a thoughtful little note: “Congratulations on your recent loss! You’re such an inspiration! We look forward to hearing back from you.”

Have you experienced a random act of kindness that really made your day? If so, leave it in a comment below.

LEGENDARY SERVICE … Father Knows Best

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For most of us, we’re first exposed to brands and products through our parents. If dad wore Jockey underpants, there’s a good chance his son’s first pair of underwear would be Jockey.

During a recent call to Jockey personal shopper Paula, William T. of Tennessee shared Jockey underwear was a tradition passed from father to son in his family. He couldn’t help but mention his dad, who recently passed away and started “the whole Jockey thing” for him.

Shortly after her call with William, Paula sent a special condolence card sharing she understands how it feels. Impressed and grateful, William couldn’t help but say, “Dad was right about Jockey.”

Have you experienced a random act of kindness that really made your day? If so, leave it in a comment below.